❓ Frequently Asked Questions

We accept a variety of payment methods including:

• Visa
• MasterCard
• PayPal
• Apple Pay

Changes and cancellations are possible up to 2 hours after placing your order, as long as it has not yet been processed. Please contact us as quickly as possible by email and include your order number. After that, we can no longer guarantee any changes. info@9-am.ch.

Shipping address changes are possible until the order has entered processing, typically within 6 hours after placing the order. Please contact us immediately by email and include your order number.

Yes! As soon as your order ships, you’ll receive a tracking link by email.

Contact us at info@9-am.ch within 48 hours.
We may ask for photos of the package and shipping label.

Shipping costs depend on your location and method. Please check our shipping policy for details.

We currently ship to Switzerland and countries within the EU.
No international shipping outside the EU at this time.

Please email us at info@9-am.ch within 14 days of delivery.
We’ll provide you with the correct return instructions.

Once your return is approved, refunds will be processed within 10 business days.

Exchanges are not available. Please return your item and place a new order.

We cannot accept returns for:

• Worn, washed, or damaged items
• Sale or discounted products
• Gift cards
• Personalized/custom-made products
• Underwear or swimwear (for hygiene reasons)

Who pays for return shipping?

Return shipping costs depend on the situation:

Customer responsibility
For returns due to change of mind, wrong size, or any reason not caused by us.

We cover the return shipping
If the item is:

• damaged or defective upon arrival
• incorrectly delivered
• significantly different from the product description

Please contact us before sending anything back and include your order number, so we can assist you with the process.

For full details, please see our Returns & Refunds Policy page.

You can reach us anytime via info@9-am.ch
Further information can be found on our Contact page.

If you haven’t received a reply within 2 working days, please check your spam folder or contact us again.